Support

Listening to user feedback is how we made Acunote great. If you are a user, don't hesitate to contact us, we'd love to hear from you. If you are evaluating Acunote, try out our support to see that we're committed to helping your organization get the most value from Acunote.

  • "Send Us Feedback" link

    Already a user? To send us feedback, suggestions and requests use Send Us Feedback link. You can find it in the footer of every page in your Acunote account.

  • Email

    Have questions before signing up? Email us at

  • Google Groups mailing lists

    Want to participate in the community? Discuss Acunote tips, project management, Scrum and Agile best practices with Acunote users like yourself on our mailing lists. Join the acunote Google Group. Our Russian-speaking users have their own acunote-ru group.

Frequently Asked Questions

  1. What technology did you use to create Acunote?
  2. What browsers are supported?
  3. Can I install Acunote on my own servers?

What technology did you use to create Acunote?

Acunote is written using Ruby on Rails framework. top

What browsers are supported?

Acunote is designed to work with:

  • Mozilla Firefox 1.0+
  • Internet Explorer 6+
  • Opera 9.5+
  • Safari 3.1+
  • Konqueror 4.2+
  • Chrome 1+

For the best internet and Acunote experience we advise using latest Mozilla Firefox, Safari or Chrome.

Regardless of your browser type, you need cookies and javascript enabled. top

Can I install Acunote on my own servers?

We offer a couple of options beyond our regular hosted account.

  1. We can setup a separate instance of application on our regular hosting provider EngineYard. You'd need 3 "slices." We can maintain the slices or we can have your IT do it if you prefer.
  2. We can host on your own hardware maintained by your IT.

In either case we'd need access to the hosted install and will maintain and keep it at the same version as our main hosted install. Acunote is under very active development, and we routinely deploy new version couple of times a week, generally transparently to the users. We need continued access to do that, and to provide high-quality and cost-effective support.

Our Pricing: Price Min. # of Users
Hosting on Separate EngineYard Instance $20/user/month
+ hosting fees		 100
Hosting on Customer Hardware $30/user/month 200
License Purchase for Customer Hardware $500/user
+ support/maintenance		 200
All options for Acunote on separate servers require one year minimum commitment.


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